Introduction
Welcome to CityVanRemovals! Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect the following personal information from you:
- Contact Information: Name, email address, phone number, and physical address.
- Billing Information: Credit card details and billing address.
- Identification Information: Driver’s license, passport number, or other forms of ID when required for specific services.
- Feedback and Correspondence: Information you provide when you contact us for support or submit inquiries.
Non-Personal Information
We may collect non-personal information about your interactions with our services, such as:
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the site, referral sources, and navigation paths.
How We Use Your Information
Personal Information
We use personal information to:
- Provide Services: Deliver our moving and removal services, process transactions, and manage customer relationships.
- Communication: Send service-related communications, respond to inquiries, and provide customer support.
- Marketing: Send promotional materials and newsletters if you have opted-in to receive them.
- Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.
Non-Personal Information
Non-personal information is used to:
- Improve Services: Analyze trends, track user interactions, and improve the functionality and user experience of our website and services.
- Security: Detect and prevent fraud, unauthorized activities, and other security issues.
Sharing Your Information
With Third Parties
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
- Business Partners: Companies we partner with to offer you services or promotions.
- Legal Authorities: Law enforcement or regulatory agencies, if required by law or necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
With Your Consent
We may share your information with third parties if you give us explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal obligations.
- Opt-Out: Opt-out of receiving marketing communications from us at any time.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.